1. Acceptance of Terms

By accessing or using the BelgradeAirLink website (belgradeairlink.com) or by making a booking through our platform, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all visitors, users, and customers of BelgradeAirLink.

2. Services Provided

BelgradeAirLink provides professional airport transfer services in Belgrade and surrounding areas, including:

• Airport pickup transfers (Belgrade Nikola Tesla Airport to destination)
• Airport dropoff transfers (destination to Belgrade Nikola Tesla Airport)
• Return transfers (round trip)
• Custom point-to-point transfers upon request

All services are operated by a licensed and registered taxi operator in Belgrade, Republic of Serbia.

3. Booking and Confirmation

A booking is considered confirmed only after full payment has been received and a confirmation email has been sent to the customer's provided email address.

By submitting a booking, you confirm that all information provided (name, contact details, flight number, pickup time) is accurate. BelgradeAirLink is not responsible for failed pickups resulting from incorrect information.

We reserve the right to decline or cancel bookings at our discretion, in which case a full refund will be issued.

4. Pricing and Payment

All prices are displayed in Serbian Dinars (RSD) with an approximate Euro (€) equivalent shown for reference. Prices are fixed at the time of booking and will not change after confirmation.

Payment is processed securely through Monri payment gateway. We accept all major credit and debit cards. By providing your payment information, you authorize us to charge the total booking amount.

Prices do not include gratuities, which are at the customer's discretion.

5. Cancellation and Refunds

Our full refund policy is available at belgradeairlink.com/refund. In summary:

• Cancellations made more than 24 hours before the scheduled pickup: full refund
• Cancellations made 12–24 hours before: 50% refund
• Cancellations made less than 12 hours before: no refund
• No-shows: no refund

6. Flight Tracking and Waiting Time

For airport pickup services, we track incoming flights using publicly available flight data. If your flight is delayed, your driver will wait at no additional charge for up to 60 minutes after the actual landing time.

If the delay exceeds 60 minutes, we will make reasonable efforts to accommodate you. In exceptional circumstances where the driver cannot wait, we will attempt to contact you and arrange an alternative.

7. Passenger Responsibility

Passengers are responsible for:

• Being ready at the agreed pickup location at the scheduled time
• Providing accurate flight information
• Ensuring luggage does not exceed the vehicle's capacity (maximum 3 standard suitcases)
• The behavior of all members of their party during the journey

Passengers must not engage in behavior that endangers the driver or other passengers. The driver reserves the right to terminate the journey in cases of abusive or unsafe behavior without refund.

8. Vehicle and Capacity

Our standard vehicle is a Tesla Model 3 with a maximum capacity of 4 passengers and 3 standard suitcases. Bookings exceeding this capacity must be arranged separately by contacting us directly.

9. Limitation of Liability

BelgradeAirLink will not be liable for:

• Delays caused by traffic, weather, road conditions, or circumstances beyond our control
• Missed flights or connections due to such delays
• Loss or damage to personal belongings during the transfer
• Indirect or consequential losses

Our maximum liability to any customer shall not exceed the amount paid for the booking in question.

10. Privacy

We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to such processing.

11. Governing Law

These Terms of Use are governed by the laws of the Republic of Serbia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgrade, Serbia.

12. Changes to Terms

We reserve the right to update these Terms of Use at any time. The current version will always be available at belgradeairlink.com/terms. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact